Brand update: ReturnWave is the new name of the service previously called DealerFlow. Existing accounts, subscriptions and service records remain on the same platform. This branding update does not identify a different contracting entity.

End-User License Agreement

This End-User License Agreement (“Agreement”) applies to your access to ReturnWave, a cloud-based dealership customer relationship and service-reminder platform (“Service”), and its optional QuickBooks Online integration. “ReturnWave,” “we,” “us,” and “our” refer to the operator of the ReturnWave Service. “You” refers to the dealership or organization that uses the Service and its authorized personnel.

1. Acceptance and eligibility

By creating an account or using the Service, you agree to this Agreement on behalf of yourself and, where applicable, the dealership you represent. You must have authority to connect any QuickBooks Online company and to access or import its information.

2. License and authorized use

Subject to your subscription, we grant your dealership a limited, non-exclusive, non-transferable, revocable right to use ReturnWave for its internal business operations. You may not misuse the Service, circumvent access controls, interfere with security, distribute malicious code, or access data belonging to another dealership.

3. Dealership data and responsibilities

Your dealership retains its rights in customer, vehicle, invoice, and other business information it provides or authorizes us to import. Your dealership is responsible for the accuracy and legality of that information, lawful customer communications, necessary notices and consents, access permissions, and compliance with applicable privacy, marketing, and accounting laws. You should maintain independent copies of important accounting records.

4. QuickBooks Online integration

The QuickBooks Online integration is optional. If you connect a company through Intuit’s authorization flow, you authorize ReturnWave to retrieve permitted customer and invoice information, including customer contact details, invoice dates, balances, and relevant service-line descriptions, to support CRM, reporting and configured reminders. ReturnWave currently operates this integration primarily as a QuickBooks-to-ReturnWave import, not as a replacement for your accounting records.

QuickBooks Online is supplied by Intuit and subject to Intuit’s separate terms. ReturnWave is independent of Intuit and is not endorsed by Intuit. You may revoke access through your Intuit account; disconnection may stop future synchronization but does not automatically remove information previously imported into ReturnWave.

5. Reminders and messaging

ReturnWave may allow dealerships to configure email reminders and service follow-ups through third-party email providers. You are responsible for ensuring messages are accurate, appropriately authorized, and comply with applicable consent and opt-out requirements. Automated reminders are not a substitute for reviewing invoices, balances, or customer preferences.

6. Subscription, renewal, and cancellation

Paid access and renewal arrangements are shown during checkout and managed through ReturnWave and its payment provider. Where cancellation is scheduled for the end of a billing period, paid functionality generally remains available until that period ends, after which access to paid features may cease. Fees and refunds, if any, are subject to the checkout terms and applicable law.

7. Availability and changes

We may maintain, improve, modify, or discontinue parts of the Service. We aim to operate the Service reliably but do not promise uninterrupted availability or that all imported data will be error-free. To the extent permitted by law, the Service is provided “as is” and “as available.”

8. Limitation of liability

To the extent permitted by applicable law, ReturnWave is not responsible for indirect, consequential, special, or incidental damages, including lost profits or lost business opportunities, arising from use of the Service or third-party integrations. Nothing in this Agreement excludes rights or liabilities that cannot legally be excluded.

9. Suspension and termination

We may suspend access for nonpayment, unauthorized activity, material violations of this Agreement, or security concerns. On termination, access to paid features may end; data handling and deletion requests are addressed in the Privacy Policy and remain subject to legal retention requirements.

10. Updates and contact

We may update this Agreement and will post the revised version and effective date on this page. Material changes may require additional notice where required by law. For questions, contact support@mailyourserviceteam.com.